Course · for receptionists and front office managers
Front desk
Bookings, the tape chart, check-in and check-out, guests, payments and groups.
- 1
Bookings
Make, change, move, extend and cancel bookings, and mark no-shows, without double-booking a room.
Practice + quiz· Do it yourself in the training hotel, then a short quiz
Practice: Make a booking in the training hotel: any room, any guest name, two nights.
- 2
Check-in and check-out
Check guests in and out, add early check-in and late check-out fees, and send rooms to housekeeping.
Practice + quiz· Do it yourself in the training hotel, then a short quiz
Practice: Check a guest in at the training hotel (Front Desk, Arrivals, Check in).
- 3
Folios and payments
Read a guest's bill, add charges and fees, charge the minibar, take payments, send card payment links, and fix mistakes.
Practice + quiz· Do it yourself in the training hotel, then a short quiz
Practice: Record a payment on a booking in the training hotel (open it, Take payment).
- 4
Groups
Hold rooms for a wedding, a tour or a company stay; book the rooming list at the group rate; follow what's booked by night; one bill and one invoice for the group.
Read· Read it or talk it through with Ana
- 5
Guests
Guest profiles with preferences and stays, finding and merging duplicates, "Do not book", and a guest's own data.
Read· Read it or talk it through with Ana
- 6
Online check-in
Guests check in on their own booking page before arrival, with the same steps and rules as the reception kiosk. At the desk you only hand over the key.
Read· Read it or talk it through with Ana
- 7
The tape chart
Read the calendar of rooms and bookings, change a room's status, and check today's numbers.
Read· Read it or talk it through with Ana
- 8
Walk-ins
Book and check in a guest who arrives without a booking, in one step.
Read· Read it or talk it through with Ana
Learn front desk with Ana
Sign in with your hotel's ChatBeds login. Free for every member of the team.