ChatBeds University
Learn ChatBeds with Ana as your teacher
Free training for every hotel team on ChatBeds. 67 lessons in 12 courses, chosen for your role. Practise in a training hotel, pass short quizzes, and earn a certificate you can put on your CV.
Sign in with your hotel's ChatBeds login. Or press Ana's button and ask her anything.
Hi, I'm Ana, your teacher
“Tell me your role and I'll teach you, step by step. Then you try it yourself.”
How it works
From your first lesson to certified
Step 1
Learn with Ana
Ana explains each lesson one idea at a time, in your language, and points at the buttons on your screen.
Step 2
Practise for real
Do it yourself in the training hotel: invented guests, nothing real changes, nothing is billed.
Step 3
Pass the quiz
3 questions at the end of the core lessons, 2 right to pass. Graded by ChatBeds, never by Ana.
Step 4
Get certified
A certificate for each course, and the ChatBeds Certified Hotel Professional badge when you finish your role's courses.
Courses
A course for every part of the hotel
You see the courses your role uses: a housekeeper learns housekeeping, the accountant learns the money.
- 5 lessons · EveryoneGetting startedThe first steps: your account, your hotel, your rooms and how ChatBeds fits together.See the lessons
- 7 lessons · EveryoneRunning the hotel from WhatsAppRun the hotel from WhatsApp: the commands, voice notes, alerts and the team's chats.See the lessons
- 4 lessons · EveryoneWorking with AnaTalk to Ana: what she can do for you, how she shows you around, and how to set her up.See the lessons
- 8 lessons · Receptionists and front office managersFront deskBookings, the tape chart, check-in and check-out, guests, payments and groups.See the lessons
- 5 lessons · Housekeepers and supervisorsHousekeepingThe housekeeping board, room status, inspections and the day's cleaning.See the lessons
- 3 lessons · Maintenance staff and managersMaintenanceReporting faults, tickets, assigning work and keeping rooms out of order.See the lessons
- 4 lessons · Store keepers and managersInventoryStock items, counts, purchases and what each room uses.See the lessons
- 9 lessons · Accounts staff, night auditors and managersMoneyFolios, invoices, taxes, expenses, deposits, reports and the night audit.See the lessons
- 7 lessons · Revenue and sales managersSelling and revenuePrices, rate plans, the booking page, channel connections and revenue suggestions.See the lessons
- 6 lessons · ManagersReception kioskThe reception kiosk: setting it up and what guests can do on it.See the lessons
- 4 lessons · Owners and managersTeamStaff, roles and permissions, shifts and working together.See the lessons
- 5 lessons · Owners and adminsYour ChatBeds accountYour plan and billing, settings, privacy and security.See the lessons
Certification
A certificate that goes with you
- For your CV and LinkedInDownload the certificate as a PDF and add it to LinkedIn in one click.
- Anyone can check itA link and a QR code on every certificate open its verification page. Your email is never shown.
- Yours when you change hotelsCertificates belong to you, not the hotel. Bring them to your next ChatBeds hotel.
- Signed by ChatBedsEach one is a digitally signed Open Badges 3.0 credential, so it can't be faked.
Start learning with Ana today
Sign in with your hotel's ChatBeds login. Free for every member of the team.