Course · for managers
Reception kiosk
The reception kiosk: setting it up and what guests can do on it.
- 1
Check-in and check-out at the kiosk
How guests find their booking safely at the kiosk, each check-in step, assisted or self check-in, check-out, and walk-in bookings.
Read· Read it or talk it through with Ana
- 2
Guest requests and the front desk
How guests' requests at the kiosk reach your staff on WhatsApp, how to answer with otw, and the Guests at reception panel on the Front Desk page.
Read· Read it or talk it through with Ana
- 3
Key cards
Connect your hotel's own key-card system, so keys are made at check-in and cancelled at check-out. What it needs from your lock company.
Read· Read it or talk it through with Ana
- 4
Payments at the kiosk
The ways guests can pay at the kiosk, from cash at the desk to Stripe by QR code, a Stripe card reader, or paying later.
Read· Read it or talk it through with Ana
- 5
Set up the desk
Turn Ana at reception on, pair a tablet with an 8-letter code, lock it to the reception page, and choose the desk's hours and settings.
Read· Read it or talk it through with Ana
- 6
What guests can do, and your hotel's information
In Settings → Reception → What guests may do, tick any of:
Read· Read it or talk it through with Ana
Learn reception kiosk with Ana
Sign in with your hotel's ChatBeds login. Free for every member of the team.