Course · for maintenance staff and managers
Maintenance
Reporting faults, tickets, assigning work and keeping rooms out of order.
- 1
Priorities and alerts
Every ticket has a priority: Urgent, High, Normal or Low.
Read· Read it or talk it through with Ana
- 2
Reporting problems
Report a fault from WhatsApp, from a housekeeping message or on the maintenance desk, and how duplicates are handled.
Practice + quiz· Do it yourself in the training hotel, then a short quiz
Practice: Report a problem in the training hotel (Maintenance: what is wrong, the room, Report).
- 3
Working tickets
Take a ticket, fix it, record the cost, cancel it, and take a room off sale while it's being repaired.
Read· Read it or talk it through with Ana
Learn maintenance with Ana
Sign in with your hotel's ChatBeds login. Free for every member of the team.